How to fix a Firestick that won't turn on
Troubleshooting steps
1. Replace the batteries in your remote
If your remote is not working, try replacing the batteries. Make sure to use new batteries and that they are inserted correctly.
2. Use the power cable and adapter included with your Fire TV device
If you are using a Fire TV Stick, make sure to use the power cable and adapter that came with the device. Other power cables and adapters may not provide enough power to turn on the device.
3. If you lose your Fire TV device, you can use the Amazon Fire TV app on your phone to control your device
If you lose your Fire TV device, you can use the Amazon Fire TV app on your phone to control your device. The app is available for both iOS and Android devices.
4. If your TV is CEC-compliant, it should turn on automatically when you plug in your Fire TV device
If your TV is CEC-compliant, it should turn on automatically when you plug in your Fire TV device. CEC is a feature that allows HDMI devices to communicate with each other. To check if your TV is CEC-compliant, consult your TV's user manual.
5. Plug the Fire TV Stick into your TV's HDMI port and then power it on by plugging the included power adapter into a wall outlet
Make sure that the Fire TV Stick is securely plugged into the HDMI port on your TV. Then, plug the included power adapter into a wall outlet. The Fire TV Stick should turn on automatically.
6. If you are still having trouble turning on your Fire TV device, you can contact Amazon customer service for help
If you have tried all of the troubleshooting steps above and your Fire TV device still will not turn on, you can contact Amazon customer service for help. Amazon customer service is available 24/7 by phone, chat, and email.
تعليقات